Troubleshooting When Your Washer Won't Spin
If you are concerned that your washer does not appear to be spinning, watch this video to learn how to identify and correct an unbalanced load. When this occurs, the spin may stop completely and you will see a "Ub" error code. Add a few towels to balance the load and try again. Avoid this in the future by never washing too small a load. You'll also learn that, when washing large items like comforters, waterproof items, blankets, or pillows always use the Bedding cycle which has a slower spin, wash them individually, unfolded, and add a few towels for balance. If this does not fix your spinning issue, do a quick check that the water supply is on for proper washer functioning and that the water connection on the back of the washer is secure. We'll also show you how to check the drain hose on the back of your washer for bends or kinks, and how to straighten the hose if bent or tightly coiled behind the unit. Of course, if you cannot fix the problem yourself, call a service professional to help.